Privacy Policy
This Privacy Policy explains how ALAFUA ("ALAFUA", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you use the ALAFUA mobile application, customer web services, support channels, and related concierge, property-care, vehicle-care, and service-coordination services.
For privacy questions or requests, contact alafua.services@gmail.com.
1. Information we collect
Depending on the features and services you use, we may collect:
- Account and contact information: name, email address, phone number, user/account identifiers, preferred language, and country.
- Addresses and service locations: saved addresses, property addresses, village/city, district, tehsil/subdistrict, PIN/postal code, and other location details you provide for service delivery.
- Property and vehicle information: property details, membership details, vehicle type and details, document-expiry information, care preferences, checklists, and service history.
- Service-request information: requested services, form responses, notes, quotations, approvals, assignments, job status, appointment or visit information, complaints, reviews, ratings, and support history.
- Photos, documents, and proof: images, documents, receipts, bills, service proof, property/vehicle inspection evidence, or other files you or an authorized service worker upload.
- Transaction and billing information: invoices, payment status, payment references, refunds, discounts, and purchase or membership history. At launch, ALAFUA may record payments handled outside the app. We do not need to store full payment-card details for this manual-payment flow.
- Authentication and security information: sign-in provider information, account/session metadata, security/audit records, and device push-notification tokens.
- Communications: support messages and information you choose to send through ALAFUA support channels.
We do not use ALAFUA customer information for third-party advertising, and we do not sell personal information.
2. How we use information
We use information to create and secure accounts; provide Punjab-wide service coordination; prepare quotations; coordinate providers and field officers; operate Property Membership and Vehicle Care; schedule visits; maintain checklists and proof; manage invoices, support and complaints; send transactional messages and reminders; prevent fraud and abuse; troubleshoot the service; and meet legal, accounting, tax, record-keeping, dispute-resolution, and regulatory obligations.
3. Service providers and disclosures
We use third-party infrastructure and service providers to operate ALAFUA. Depending on the feature used, these may include Supabase for backend infrastructure, Google services for sign-in and mobile notifications, Cloudflare for web delivery and security, email-delivery providers, and WhatsApp or other communication providers when you choose those channels.
We may share information with field officers, service professionals, contractors, or other parties when necessary to fulfil the service you requested, with access limited to what is reasonably needed for the assigned work. We may also disclose information when required by law, to prevent fraud or abuse, or to protect users or ALAFUA.
4. International processing
ALAFUA serves customers who may live outside India while services are coordinated in Punjab. Our technology providers may process or store information in countries other than the country where you live. We use reputable service providers and reasonable safeguards appropriate to the services involved.
5. Data retention
We keep information only for as long as reasonably needed to provide services, support transactions, maintain security, resolve disputes, and meet legal, accounting, tax, fraud-prevention, or record-keeping obligations. Different records may have different retention periods.
Backups may retain information until the relevant backup reaches the end of its normal protected retention lifecycle. Deleting information from the live application does not necessarily remove every protected backup copy immediately. We do not promise that all records are automatically deleted on a single fixed timetable.
6. Account deletion
A signed-in customer can start an account-deletion request from the ALAFUA app through the account/settings area. We also provide an external account-deletion information and request page for users who cannot access the app.
Deletion requests are verified before destructive action is taken. We may contact you to verify ownership, clarify scope, or resolve active services, payments, disputes, legal holds, or records that cannot yet be removed safely.
After a verified request is approved, we delete or de-identify personal information that is no longer required. We may retain limited information where necessary for legal, accounting, tax, fraud-prevention, security, dispute-resolution, contractual, or backup-expiry purposes. Retained information is not used to reactivate the deleted customer account.
For deletion assistance, email alafua.services@gmail.com.
7. Security
We use safeguards designed to protect information, including authenticated access, role-based permissions, row-level database controls, private storage for non-public files, encrypted network transport, server-side authorization, audit controls, and protected backup processes. No system is completely secure, so we cannot guarantee absolute security.
8. Your choices and rights
Depending on applicable law and your circumstances, you may be able to access or correct account information, update saved property or vehicle information, change available notification preferences, request account deletion, ask questions about retained information, or raise a privacy concern.
To make a privacy request, email alafua.services@gmail.com. We may need to verify your identity before acting on a request.
9. Third-party links and services
ALAFUA may open or connect to third-party services such as Google or WhatsApp. Their privacy practices are governed by their own policies. We are not responsible for information you submit directly to a third-party service outside ALAFUA's control.
10. Changes to this policy
We may update this Privacy Policy when our services, technology, legal requirements, or data practices change. The current version will be made available through ALAFUA's public legal page and/or app.
11. Contact
ALAFUA
Privacy and support contact: alafua.services@gmail.com